Nomadness Guest FAQ

Vacation Rentals in Mammoth Lakes &  Steamboat Springs

Booking & Availability

What are blackout dates, and how do they affect availability?

Blackout dates are high-demand periods—like holidays or peak seasons—when some promotions or discounts don’t apply. You can still book during these times, but standard rates and policies remain in effect. Check offer details or contact our team to confirm if your dates are eligible.

Are there any blackout dates I should be aware of?
  • MLK Weekend: January 16–18, 2026
  • Winter Carnival (Steamboat Springs, CO): February 3–8, 2026
  • President’s Week: February 13–21, 2026
  • WinterWonderGrass (Steamboat Springs, CO): February 28–March 2, 2026
  • Spring Break (Steamboat Springs, CO): March 4–31, 2026
  • Fourth of July: July 3–7, 2026
  • Bluesapalooza (Mammoth Lakes, CA): July 30–August 2, 2026
  • Labor Day Weekend: September 4–7, 2026
  • Thanksgiving: November 20–29, 2026
  • Christmas: December 19–27, 2026
  • New Year’s: December 27, 2026–January 3, 2027
  • MLK Weekend: January 15–17, 2027
  • President’s Day: February 12–14, 2027

General Guest Information

What payment methods do you accept?

We accept credit or debit cards only – Visa, Amex, Mastercard, Discover.

Where do I pick up my keys?

Most properties use a keyless electronic lock, so you can go straight to your rental. Your unique access code will be sent to you before your arrival. For properties that use a physical key, you’ll find pickup instructions in your booking confirmation.

What is your cancellation policy?

Thank you for your interest in our property! We’ve outlined the cancellation policy for your unit below. Please review the details, and let us know if you need any assistance with your reservation.

Nomadness Rentals Cancellation Policy

Within 24 hours of booking:

  • California: 100% refund of the total reservation amount

  • Colorado: 93% refund of the total reservation amount

After 24 hours of booking:

  • More than 30 days before arrival: 70% refund

  • Between 30 and 14 days before arrival: 50% refund

  • Within 14 days of arrival: No refund

  • No-shows: No refund

Please note:

  • If you purchased travel protection, the refund must be determined directly through the Protect Group.

Do you offer pet-friendly rentals?

Yes! Please filter for “pets” when searching for our listings! Click here to view all pet-friendly units at all our locations.

Before Your Stay

What time is check-in and checkout?

Standard check-in is at 4:00 PM (5:00 PM during holiday periods), and checkout is at 10:00 AM.

Can I request an early check-in or late checkout?

You are welcome to reach out to us to request early check in or late checkout. However, these are likely unavailable during peak periods. Please note fees may apply.

Can I request an extra service or cleaning from housekeeping during my reservation?

Additional services may be requested for an additional fee. Please contact our Customer Service team if you would like to make arrangements.

How will I receive my check-in instructions?

Check-in instructions will be available in your guest portal. A link to the portal will be included in your confirmation email at the time of booking.

What if I forget to print my parking pass?

You may stop by the management office upon your arrival to Mammoth Lakes, June Lake or  Steamboat Springs and we will print your parking passes for you.

During Your Stay

Who do I contact for late check out?

Please contact customer service at (888) 472-5777. 

What should I do if something breaks or stops working?

Please notify us immediately at (888) 472-5777. 

Who do I contact for after-hours emergencies?

For all emergencies, please contact our 24/7 Emergency Line 818-347-0037 
(please listen to the recording in its entirety to press the correct selection) during the following times:

  • Monday – Friday: After 7:00 PM

  • Saturday, Sunday & Major Holidays: After 5:30 PM

Mammoth Lakes, CA – Local Info & Resources

Where can I find current road and weather conditions?

Please refer to these resources: CalTrans and NOAA

Is public transportation easily accessible?

Yes. There are shuttles and busses that run daily throughout the Town. You can access the schedes at https://www.townofmammothlakes.ca.gov/

How many lodges and chair lifts are there at Mammoth Mountain?

There are 3 lodges, 28 chair lifts and 3,100 acres of skiable area!

What age of kids ski for free at June Mountain all season?

12 and under ski free at June Mountain.

Where can I rent skis or snowboards in Mammoth Lakes?

Mammoth Lakes offers several great options for ski and snowboard rentals, including both in-shop fittings and convenient delivery services.

For a seamless experience, many of our guests choose equipment delivery services, which bring gear directly to your vacation rental and handle fittings on-site. This allows you to skip rental shop lines and maximize your time on the mountain.

We’ve partnered with a trusted local provider to offer our guests an exclusive discount and personalized service:

Black Tie Ski & Bike Rentals
• Delivery and fitting in the comfort of your rental
• Premium equipment and flexible exchanges
• Exclusive discount for Nomadness guests

Book your rentals here.

Steamboat Springs, CO – Local Info & Resources

Where can I find current road and weather conditions?

Please refer to these resources: CO DOT and NOAA

Where can I check local snow reports?

Please check OpenSnow for any current road and weather conditions.