Frequently Asked Questions

Guests

Booking & Availability
What are blackout dates, and how do they affect availability?

Blackout dates are high-demand periods—like holidays or peak seasons—when some promotions or discounts don’t apply. You can still book during these times, but standard rates and policies remain in effect. Check offer details or contact our team to confirm if your dates are eligible.

Are there any blackout dates I should be aware of?
  • Labor Day Weekend: August 29 – September 1, 2025

  • Thanksgiving: November 21–30, 2025

  • Christmas: December 19–26, 2025

  • New Year’s: December 27, 2025 – January 3, 2026

  • MLK Weekend: January 16–18, 2026

  • Winter Carnival (Steamboat Springs, CO): February 3–8, 2026

  • President’s Week: February 13–21, 2026

  • WinterWonderGrass (Steamboat Springs, CO): February 28 – March 2, 2026

  • Spring Break (Steamboat Springs, CO): March 4–31, 2026

  • Fourth of July: July 3–7, 2026

  • Bluesapalooza (Mammoth Lakes, CA): July 30 – August 2, 2026

General Guest Information
What payment methods do you accept?

We accept credit or debit cards only – Visa, Amex, Mastercard, Discovery. 

What is your cancellation policy?

Thank you for your interest in our property! We’ve outlined the cancellation policy for your unit below. Please review the details, and let us know if you need any assistance with your reservation.

Nomadness Rentals Cancellation Policy

Within 24 hours of booking:

  • California: 100% refund of the total reservation amount

  • Colorado: 93% refund of the total reservation amount

After 24 hours of booking:

  • More than 30 days before arrival: 70% refund

  • Between 30 and 14 days before arrival: 50% refund

  • Within 14 days of arrival: No refund

  • No-shows: No refund

Please note:

  • If you purchased travel protection, all refund inquiries must be handled directly through the Protect Group.

Do you offer pet-friendly rentals?

Yes! Please filter for “pets” when searching for our listings! Click here to view all pet-friendly units at all our locations.

Before Your Stay
What time is check-in and check-out?

Standard check-in is at 4:00 PM (5:00 PM during holiday periods), and check-out is at 10:00 AM.

Can I request an early check-in or late check-out?

You are welcome to reach out to us to request early check in or late check out. We will do our best to accomodate your request, but please keep in mind that to ensure quality and the best experiance for your stay, we may not always be able to accomodate expecially during peak periods. Please note fees may apply.

Can I request an extra service or cleaning from housekeeping during my reservation?

Yes, this may cause an extra charge but service must be request through customer service.

How will I receive my check-in instructions?

Check-in instructions will be available in your guest portal. A link to the portal will be included in your confirmation email at the time of booking.

What if I forget to print my parking pass?

You may stop by the management office upon your arrival to Mammoth Lakes, and we will print your parking passes for you.

During Your Stay
Who do I contact for late check out?

Please contact customer service at (888) 472-5777. 

What should I do if something breaks or stops working?

Please notify us immediately at (888) 472-5777. 

Who do I contact for after-hours emergencies?

For all emergencies, please contact our 24/7 Emergency Line during the following times:

  • Monday – Friday: After 7:00 PM

  • Saturday – Sunday: After 5:30 PM

Mammoth Lakes, CA – Local Info & Resources
Where do I pick up my Village Amenity Keys?

Village Amenity Keys are found inside your Village rental unit, to access use the call button for the Village Front Desk and give them your room #. They will open up either the garage or doors to the complex, use your access code to enter the front door of the unit and your amenities keys (2 of them) will be found inside.

Where do I pick up my keys?

Key pick up is located in the guest lockbox, found at our Nomadness Offices, located 306 Laurel Mountain Road.

Where can I find current road and weather conditions?

Please refer to these resources: CalTrans and NOAA

Is public transportation easily accessible?

Yes. There are shuttles and busses that run daily throughout the Town. You can access the schedes at https://www.townofmammothlakes.ca.gov/

How many lodges and chair lifts are there at Mammoth mountain?

There are 3 lodges, 28 chair lifts and 3,100 acres of skiable area!

What age of kids ski for free at June mountain all season?

12 and under ski free at June mountain.

Steamboat Springs, CO – Local Info & Resources
Where can I find current road and weather conditions?

Please refer to these resources: CO DOT and NOAA

Where can I check local snow reports?

Please check OpenSnow for any current road and weather conditions. 

Homeowners

About Our Property Management Services
What does Nomadness Rentals do for property owners?

Nomadness Rentals provides full-service property management, handling everything from professional marketing and guest bookings to housekeeping, maintenance, and revenue optimization. We ensure your property is well-cared for, competitive in the market, and generates consistent income while giving you peace of mind.

How is Nomadness Rentals different from other management companies?

Nomadness Rentals is a family-owned business that treats every property as if it were our own. We prioritize clear communication and personalized care for homeowners, while using technology and data-driven tools to optimize marketing, set competitive rates, and maximize bookings — ensuring your property remains top-performing and well-managed.

What types of properties do you manage?

We manage a wide range of vacation rental properties, including condos, townhouses, single-family homes, and luxury estates, ensuring each is professionally maintained, marketed, and cared for to provide an exceptional guest experience.

What locations do you serve?

We proudly manage vacation rental properties in Mammoth Lakes and June Lake, CA, as well as Steamboat Springs, CO, offering exceptional service and local expertise in each destination.

Listing Your Property
How do I get started with listing my home?

Simply contact our team to schedule a free property evaluation by filling out the contact form here. We’ll review your home, discuss revenue potential, and outline our management services. Once you sign our agreement, we handle everything from photography and marketing to guest bookings and maintenance.

Who takes the photos and writes the listing description?

We hire the top real estate photograpahers in the area to get you the highest quality photos possible. Our onboarding team writes a thorough and welcoming listing description to help guests make an informed decision booking your property.

How long does it take for my property to go live?

It usually takes about 2–3 weeks to get your property live.

Homeowner Portal & Reporting
Can I block off dates for personal use?

Yes! You can block off dates at any time for your own personal use. Simply mark the days you want as unavailable in your owner portal, and they will be removed from the booking calendar. Whether it’s a weekend getaway, family gathering, or just some time to enjoy the property yourself, you’re in full control of your calendar.

Will I receive monthly statements?

The homeowner will receive a statement on the 10th of every month.

How do I access the Owner Portal?

Our onboarding specialist will get you set up in our system and send you a link to your owner portal. From there, you’ll be able to create your own password.

Maintenance and Housekeeping
How do you handle guest-caused damage?

We include a Damage Protection Program with every booking, which covers most accidental damages up to a set limit. Any issues are promptly documented, reported to the guest, and repaired to maintain your property’s quality. Guests are responsible for damages not covered under the program.

How is regular maintenance handled?

Outside of repairs that fall under your HOA, repairs are billed to the Owner at $45/half hour. Purchases, Materials and Travel time are additonal.

Who pays for repairs if something breaks?

General wear and tear issues are the Owner’s responsibility. If a Guest breaks something during their stay, it has to be determined that they are at fault and should bear some of the expense. We also have a Damage Protection Program which can often cover replacement costs.

Policies and Contracts
Are there any upfront fees to join?

We offer two distinct programs designed to accommodate our homeowners’ preferences.

Premium Program: Nomadness handles all start-up expenses, county compliance requirements, and recurring fees on your behalf.

Standard Program: Homeowners are responsible for covering start-up costs, county-related fees, and ongoing expenses.

What is your commission structure?

The Premium contract is 35% and the Standard contract is 25% charged on the gross nightly rate.

How do I end my contract if I choose to?

The Premium Program requires a one-year commitment, while the Standard Program offers greater flexibility. Should a homeowner choose to terminate their agreement, they must follow the terms outlined in our termination policy, which ensures Nomadness receives proper advance notice.